How do I get a quote to revitalize my furniture? +

Get started by requesting a quote via our quick and easy online quote form. It takes just a few minutes to complete, and you'll receive a detailed project quote from us within 1 business day.

How do I know if my piece is worth revitalizing? +

This can be a tricky decision! Here are a few rules of thumb we always consider -- if you answer ‘yes’ to any of these questions, let’s discuss your project!

• Does your piece have sentimental value?
• Does your piece have unique lines / shape?
• Does your piece perfectly fit a space in your home (e.g. a nook)?
• Does the functionality of your piece perfectly suit your needs (e.g. bar cart)?
• Is your vision for the revitalized furniture to create a one-of-a-kind piece?
• Is your piece from a well known maker/designer?

What are your lead times? +

We offer short, consistent lead times throughout the year. Your project quote will outline the lead time for your specific project. Following is a general overview of our lead times based on service type:

• Upholstery: ~5-6 weeks
• Refinishing: ~4-5 weeks
• Upholstery + Refinishing: ~7-9 weeks
• Powder Coating: ~5-6 weeks
• Caning / Rushing: ~5-6 weeks

How much does it cost to revitalize furniture? +

One of the great things about revitalization is no two pieces are the same. As such, the cost of revitalization varies greatly from piece to piece. The best way to get a cost for your revitalization project is by requesting a quote. The quote form takes just a few minutes to complete, and you'll receive a detailed project quote from us within 1 business day.

How long is my quote valid? +

Quotes are valid for 30 days. Please let your Project Specialist know if you need more time, we are happy to accommodate whenever possible.

My quote has expired. Do I have to re-submit a quote request? +

If your quote has expired, please contact our Projects Team to determine if it can be reactivated without re-submitting a new quote.

Where can I see examples of your work? +

Our #1 priority is revitalizing furniture with the highest quality standards in mind. We’re proud of the extraordinary artisans who make up our network of revitalization experts. Check out some of our before/after transformations HERE.

Can I get references for your work? +

We love it when new clients tell us someone they know recommended our services, and it happens all the time. Read what some of our clients have to say about collaborating with Revitaliste HERE. Please reach out to our Projects Team if you’d like additional references.

My revitalization quote is higher than the cost to buy a new piece of furniture. Why? +

Revitalization is rooted in value. When choosing to revitalize a piece of furniture, we recommend considering several key factors (see question above: "how do I know if my piece is worth revitalizing?"). Once you’ve decided that your piece deserves revitalization, remember we are creating a one-of-a-kind piece you will never see in a catalog or on a blog, unless that blog is featuring you! While the cost of revitalizing may be comparable to buying new in some cases, it’s impossible to measure the true value of what you receive -- creating a unique vintage piece, reimagining an heirloom, or giving new life to an antique with old world quality simply cannot be measured on the same terms. Revitalizing with us always includes the highest level of craftsmanship and materials possible.

I’m in a hurry to get this project done. Can I rush this order? +

We would love to help you complete your project within your deadline. Please reach out to your Project Specialist to determine if we can expedite your project. Please note that rush fees will apply.

What types of revitalization services do you offer? +

Our offerings include the following:

• Upholstery
• Wood Refinishing / Restoration
• Lacquering / Painting
• Powder Coating
• Caning / Rushing / Cording

Learn more about these services HERE.

If you have something in mind beyond these services, we’d love to discuss it with you! Contact us.

What are your project lead times? +

We aim to offer consistent lead times throughout the year. Have a holiday party or special occasion looming? We can help. Each quote outlines the lead time for your specific project. Following is a general overview of our approximate lead times based on service type:

• Upholstery: ~5-6 weeks
• Refinishing: ~4-5 weeks
• Upholstery + Refinishing: ~7-8 weeks
• Powder Coating: ~3-4 weeks
• Caning / Rushing: ~4-5 weeks

In which cities do you offer your services? +

Currently, we revitalize in the San Francisco Bay Area and Greater Los Angeles.

But don’t worry if you’re not in one of these areas! We can accommodate shipment of your furniture to our workrooms from anywhere within the continental United States. Discuss shipping details with your Project Specialist.

I don’t live in one of the cities where you operate. Can I ship my piece to you? +

We would love to collaborate with you on your revitalization project, and will happily work with you to manage the shipment of your furniture to/from our workrooms if you are outside our local service areas. Discuss shipping details with your Project Specialist.

I’m not exactly sure which revitalization services my furniture needs, can you help me? +

That’s what we’re here for! We’d love to work with you to understand your vision for the revitalized piece, and then recommend the best approach to make it happen. Start HERE by requesting a quote for your furniture. We can recommend the revitalization services needed and then help you redesign your piece.

Who are your artisans? Where are your workrooms? +

Our artisans are the backbone of our business, and we have built a team of the best craftsmen who are highly skilled in their respective trades.

Currently, our workrooms are located in the San Francisco Bay Area and Greater Los Angeles Area.

Can I visit the workroom to check on my piece? +

We are committed to creating an easy and efficient process to give new life to old furniture. One of the benefits of working with us is that we manage every detail of the process for you! We’re happy to provide detailed, high resolution photographs throughout the process. Please let your Project Specialist know if you’d like any specific information or updates during the process.

Do you do custom pieces? +

We believe revitalization IS customization...a greener, less expensive form of customization! Our focus is on giving new life to old furniture, as such, we do not provide custom-build services.

What is your quality guarantee? What happens if I’m not satisfied with the quality of the work done? +

We want you to be thrilled with your one-of-a-kind revitalized piece! The quality of our work is the foundation of our business. If you’re not satisfied with the quality of the craftsmanship, please contact your Project Specialist within three (3) business days of receiving your piece, so we may work with you to resolve your concerns.

I need to cancel a project? Can I get a refund? +

If we have not yet started revitalization work on your furniture, you are able to cancel your project. You will be responsible for all design fees, materials purchased, delivery fees and a cancellation fee. The cancellation fee will be the greater of $200 or 10% of the total project labor cost.

I’m an artisan. How do I contact you to become part of your network? +

Wonderful! We’re always delighted to speak with skilled artisans who are passionate about their trade. Please contact us at careers@revitaliste.com.

Can I drop off / pick up my furniture? +

If your furniture can be carried by one person then it may be eligible for our self-delivery option. Please speak with your Project Specialist to see if your furniture qualifies.

Is disassembly / reassembly of my furniture included? +

Dis/reassembly of furniture is NOT included. Furniture that requires disassembly to be moved (such as bed frames, china hutches, large dining tables) must be disassembled prior to pickup.

Need assistance with dis/reassembly? We recommend contacting a handyman via TaskRabbit or Thumbtack.

Please keep small parts such as bolts or brackets at home, do NOT send them to us after your furniture has been disassembled.

Can the movers give me a call ahead of their arrival? +

Our delivery appointments are a tight 2-hour window. We send a reminder text 1-hour before the start of your scheduled appointment. Please plan to be at your delivery location during this 2-hour window. Our logistics partner is NOT able to call in advance.

I missed my scheduled appointment. What do I do? +

We can reschedule your appointment for the next available time. You will be responsible for the cost of a new move.

I’m going to be late for my scheduled appointment. Can the movers wait? +

We can accommodate a maximum 5-minute wait time, but unfortunately if you are not avaiable within 5 minutes of the movers' arrival, they will close the move and you will need to reschedule. You will be responsible for the cost of a new move if you’re unavailable during the scheduled appointment.

Is there an extra charge for stairs or elevators? +

Our delivery rates are for delivery to a ground floor (no stairs or elevators). We can accomodate delivery to higher floors via stairs and elevators. We require this information in advance of the scheduled move. Please let your Project Specialist know if you require this service.

My furniture is heavy. Can I request more than 2 movers? +

Some furniture is heavy or bulky and requires more than 2 movers. Please let your Project Specialist know in advance of your scheduled appointment if you believe your furniture requires more movers. Additional charges will apply if additional movers are required.

Can the movers place my furniture in varioius rooms in my home?

Our delivery rates include delivery to a single designated ground floor room. If you'd like furniture placed in various rooms, please let your Project Spcecialist know in advance of your move and we can try to accommodate.

Are your movers insured? Can you provide a certificate of insurance for my building? +

Yes, our logistics partner is fully insured and able to provide a certificate of insurance (COI) for any building that requires this documentation. Simply let us know what your building requires and we’ll provide you with the required documentation prior to your scheduled delivery appointment.

Can I group multiple pieces of furniture in one move? +

We can accommodate multiple pieces in one move if they fit in the selected vehicle and are receiving the same revitalization service (e.g. all upholstery). There is no incremental cost for multiple pieces.

If the pieces require different revitalization services (e.g. some upholstery and some refinishing) an additional cost will be incurred.

If a particular piece requires multiple services (e.g. upholstery AND refinishing) the cost of the intra-workroom delivery will be included in the total cost of delivery services.

What is the difference between the delivery vehichle options? +

Pickup trucks have an open back that is 6’ long. Pickup trucks are an economical option for smaller pieces. Please note that during the rainy months, pieces are covered with tarps, but they are not guaranteed to stay dry.

Cargo vans are enclosed and can accommodate furniture up to 8’ long and 5’ high. This is a good option for pieces that require a larger space and / or more protection.

Sprinter vans are enclosed and can accommodate furniutre up to 10' long and 7' high. This is a good option for extra large pieces or multiple pieces.

Regardless of which option you select, all furniture is blanket-wrapped for delivery and our logistics partners are fully insured.

I’m buying furniture online. Can I ship it directly to you? +

We partner with a professional receiver to take delivery, fully inspect, and properly dispose of all packaging material of furniture shipped by 3rd party vendors. After the furniture has been received and inspected and no damage occurred in transit, we arrange delivery directly to our workroom. In the event damage occurs during transit to our receiver, they will document it and promptly notify you. Your Project Specialist will work with you to determine the best course of action.

Please note that furniture that is crated will incur additional unpacking and disposal fees.

I'm buying furniture online and shipping to my own receiver. Can my receiver deliver it directly to your workroom?

We do not accept delivery from outside moving services directly into our workroom. You are welcome to ship furniture to your own receiver and we can schedule pickup directly from them. We kindly request that you notify your receiver of your scheduled pickup / delivery window.

IMPORTANT NOTE: All furniture picked up from a receiver must be inpsected and fully unpacked. We can not pickup furniture that is boxed, wrapped, crated or otherwise packaged.

Can you pick up my piece before I decide on the final design? +

We like to keep your pieces in your home for as long as possible to ensure the most efficient revitalization process. Therefore, we will schedule pickup once we have everything ready to go: design details, payment, approved samples and materials.

If you need to relocate your furniture before it’s ready to be revitalized, we offer moving and storage at an additional fee. The daily storage rate is $25 and delivery fees will be determined based on location of the furniture.

I’m not able to accept delivery of my revitalized piece for a few weeks. Can it be held until I’m ready? +

To keep our process efficient, furniture that is not in production may not be stored in our workrooms for more than 5 business days. If you’re not able to accept delivery of your furniture within this window, we will move it to a storage facility on your behalf. You will be responsible for the cost of the additional move as well as the $25 daily storage rate per furniture piece. When you’re ready, let us know and we’ll deliver it to you.

The movers didn’t have paperwork for me. Why not? +

Our goal is to make our entire process easy and efficiency -- our logistics partner is a key part of that effort. All moves are scheduled online by our in-house Project Team. If you have specific questions or concerns about your pickup or delivery, please contact us via the message platform of your online quote.

Can you help me design my piece? +

We've curated a comprehensive collection of fabrics and finishes to suit all styles and budgets. We partner with F.Schumacher to offer a wide selection of quality fabrics and Benjamin Moore to offer an broad spectrum of lacquer colors. Your dedicated Project Specialist is on hand to ensure your design selection is appropropriate for your project.

Can I provide my own fabric for an upholstery project? +

You are welcome to provide your own fabric. To ensure you have the required quantity and that the fabric is appropriate for its intended use, we kindly ask that you provide these ddetails before you purchase: the fabric manufacturer, pattern name, colorway, pattern repeat (vertical and horizontal), composition, and fabric width.

Please note: Revitaliste is not responsible for inspecting the quality or quantity of any fabric provided to us. We assume any fabric sent to us is ready to be used on your project.

I saw a fabric on your website that I love. How do I buy it? +

Simply provide the style number, pattern name and color of your desired fabric to your Project Specialist and we'll update your quore with the details. After you have accepted your quote and submitted payment, we'll purchase the specified fabric on your behlaf.

What if I change my mind about the design I chose? +

If we have not purchased your materials or started work on your piece, we can accommodate certain changes. Please reach out to us via your quote to discuss the specifics. Changes made after the project quote has been approved will incur a $150 change fee.

How do I know we’re on the same page with the design for my piece? +

To ensure all the design details are accurately captured, we document the details on your project quote. Please carefully review your quote prior to accepting.

What is a “CFA”? +

A cut-for-approval, or CFA, is a small cutting from the dye-lot that your yardage will be cut from. This cutting is to verify that the color and “hand” (feel) of the fabric is what you are expecting.

What is custom color matching and when do I need it? +

For refinishing projects, we work with different professional grade products such as pre-catalyzed lacquer, conversion varnish, and acrylic urethane. Thes products are all clear (no color). We can color-match these products to any paint color you like. We refer to this process as "custom color matching". Simply provide your desired paint color and sheen to your Project Specialist and we will match our professional grade product to your specified paint color. We create a small sample, referred to as a "strike off", for your approval via high resolution digital photo or physical sample.

There is a $150 charge to create a custom color. For standar white or standard black lacquer/conversion varnish/acrylic urethane, there is no custom color charge. Strike offs are not available for standard black or standard white.

What is a "strike off"? +

A "strike off" is a sample of the finish we will be applying to your furniture. We create strike offs as a way for you to approve a finish prior to fully refinishing your furniture.

For opaque finish strike offs (e.g. color lacquer or conversion varnish), we spray the custom colored product on a small wood sample. Our team first ensures an exact color match to your specified paint color and then shares the strike off with you for approval. Strike offs can be approved by high resolution digital photos or phsyical samples we mail to your office.

For transparent finish strike offs (e.g. wood finishes), we strip your furniture and create a sample of the desired wood stain on a small, discrete section of your furniture and send you a high resolution digital photograph for approval.

Can I pay with a credit card? +

Of course! We accept Visa, Mastercard and American Express. Please note that a 4% fee will apply to all credit card transactions.

Why do you collect payment in full? +

Our goal at Revitaliste is to create efficiency and ease from end to end of the furniture revitalization process – our payment terms are no exception. Collecting payment at the outset of the project, allows us to most efficiently complete the revitalization and deliver your piece back to you to enjoy.

Can I mail you a check? +

We accept secure ACH payments instead of physical checks. ACH payments are like electronic checks; simply enter the bank routing number and account numbers that appear on your personal or business check. Details are entered using our secure online invoice system to complete the payment, and you’re done! There is no cost for this form of payment.

I need to cancel a project? Can I get a refund? +

If we have not yet started revitalization work on your furniture, you are able to cancel your project. You will be responsible for any design fees, materials purchased, delivery fees and a cancellation fee. The cancellation fee will be the greater of $200 or 20% of the total project cost. We do not issue refunds; we will issue a credit for the unused project fees.

Do you offer a designer or trade discount? +

We love collaborating with design professional! If you’re an interior designer, we encourage you to join our Trade Program to take full advantage of all the benefits we offer design professionals.

I’m an interior designer, can you remove the sales tax from my project? +

Yes! As a member of our Trade Program, sales tax will be removed from all project quotes.

How does your fabric procurement service work? +

For all Trade Members, we offer fabric procurement services! Here's an overview of how it works:

• If no fabric has been specified, our yardage requirement quote is based on a 54” solid material, and the cost of fabric is not included in the quote.
• Once a fabric has been specified, Revitaliste will provide the price and stock. We do NOT reserve fabric at this time.

• Fabric is quoted and procured at designer net price + 3% Materials Stewardship Contribution.
• If the fabric vendor charges a credit card (or other) fee, we add this cost to the price quote. All fabric purchases are made electronically to expedite the timeframe for release of materials.
• If a patterned fabric is specified, Revitaliste will increase the yardage requirement commensurate with the fabric's repeat size.
• Fabric is reserved and CFA requested (if desired) after a project quote has been accepted. We can not guarantee fabric will be in stock.
• The fabric shipping rate is an ESTIMATED cost until the fabric reserve has been made. Revitaliste will notify you if a shipping price adjustment is needed.