Delivery Options

Can I drop off / pick up my furniture? +

If your furniture can be carried by one person, has no dimension greater than 36" and weighs less than 20lbs then it is eligible for our self-delivery option.

Self delivery is available by appointment on the first Tuesday of each month at a designated time and place. Please speak with your Project Specialist for additional details.

Is disassembly / reassembly of my furniture included? +

Dis/reassembly of furniture is NOT included. Furniture that requires disassembly to be moved (such as bed frames, china hutches, large dining tables) must be disassembled prior to pickup.

Need assistance with dis/reassembly? We recommend contacting a handyman via TaskRabbit or Thumbtack.

Please keep small parts such as bolts or brackets at home, do NOT send them to us after your furniture has been disassembled.

Can the movers give me a call ahead of their arrival? +

Our delivery appointments are a tight 2-hour window. We send a reminder text 1-hour before the start of your scheduled appointment. Please plan to be at your delivery location during this 2-hour window. Our logistics partner is NOT able to call in advance.

I missed my scheduled appointment. What do I do? +

We can reschedule your appointment for the next available time. You will be responsible for the cost of a new move.

I’m going to be late for my scheduled appointment. Can the movers wait? +

We can accommodate a maximum 5-minute wait time, but unfortunately if you are not avaiable within 5 minutes of the movers' arrival, they will close the move and you will need to reschedule. You will be responsible for the cost of a new move if you’re unavailable during the scheduled appointment.

Is there an extra charge for stairs or elevators? +

Our delivery rates are for delivery to a ground floor (no stairs or elevators). We can accomodate delivery to higher floors via stairs and elevators. We require this information in advance of the scheduled move. Please let your Project Specialist know if you require this service.

My furniture is heavy. Can I request more than 2 movers? +

Some furniture is heavy or bulky and requires more than 2 movers. Please let your Project Specialist know in advance of your scheduled appointment if you believe your furniture requires more movers. Additional charges will apply if additional movers are required.

Are your movers insured? Can you provide a certificate of insurance for my building? +

Yes, our logistics partner is fully insured and able to provide a certificate of insurance (COI) for any building that requires this documentation. Simply let us know what your building requires and we’ll provide you with the required documentation prior to your scheduled delivery appointment.

Can I group multiple pieces of furniture in one move? +

We can accommodate multiple pieces in one move if they fit in the selected vehicle and are receiving the same revitalization service (e.g. all upholstery). There is no incremental cost for multiple pieces.

If the pieces require different revitalization services (e.g. some upholstery and some refinishing) an additional cost will be incurred.

If a particular piece requires multiple services (e.g. upholstery AND refinishing) the cost of the intra-workroom delivery will be included in the total cost of delivery services.

What is the difference between the delivery vehichle options? +

Pickup trucks have an open back that is 6’ long. Pickup trucks are an economical option for smaller pieces. Please note that during the rainy months, pieces are covered with tarps, but they are not guaranteed to stay dry.

Cargo vans are enclosed and can accommodate furniture up to 8’ long and 5’ high. This is a good option for pieces that require a larger space and / or more protection.

Sprinter vans are enclosed and can accommodate furniutre up to 10' long and 7' high. This is a good option for extra large pieces or multiple pieces.

Regardless of which option you select, all furniture is blanket-wrapped for delivery and our logistics partners are fully insured.

I’m buying a piece of furniture online and want to revitalize it right away. Can I ship it directly to you? +

We partner with a professional receiver to take delivery and fully inspect the furniture shipped by 3rd party vendors as well as properly dispose of all packaging material. After the furniture passes inspection, we arrange delivery directly to our workroom. If there is any damage to your furniture, we document it and promptly notify you. Your Project Specialist will work with you to determine the best course of action.

Please note that furniture that is crated will incur additional fees.

Can you pick up my piece before I decide on the final design? +

We like to keep your pieces in your home for as long as possible to ensure the most efficient revitalization process. Therefore, we will schedule pickup once we have everything ready to go: design details, payment, approved samples and materials.

If you need to relocate your furniture before it’s ready to be revitalized, we offer moving and storage at an additional fee. The daily storage rate is $25 and delivery fees will be determined based on location of the furniture.

Can you pick up my furniture if I live outside your current service area (out of state)? +

We can (and do!) accept deliveries from outside the San Francisco Bay Area. Select your preferred shipping partner and we'll provide you with the shipping details. We partner with a professional receiver to take delivery and fully inspect the furniture shipped by customers-own-movers as well as properly dispose of all packaging material. After the furniture passes inspection, we arrange delivery directly to our workroom. If there is any damage to your furniture, we document it and promptly notify you. Your Project Specialist will work with you to determine the best course of action.

Please note that furniture that is crated will incur additional fees.

I’m not able to accept delivery of my revitalized piece for a few weeks. Can it be held until I’m ready? +

To keep our process efficient, furniture must be delivered within 5 business days of revitalization completion. If you’re not able to accept delivery of your furniture within this window, we are happy to move it to storage on your behalf. You will be responsible for the cost of the additional move as well as the $25 daily storage rate. When you’re ready, let us know and we’ll deliver it to you.

When do you finalize the delivery cost for my project? +

Once you've provided your Project Specialist with the pickup/delivery address details and selected your desired delivery option, we will update your quote with the final delivery cost.

The movers didn’t have paperwork for me. Why not? +

Our goal is to make our entire process easy and efficiency -- our logistics partner is a key part of that effort. All moves are scheduled online by our in-house Project Team. If you have specific questions or concerns about your pickup or delivery, please contact us via the message platform of your online quote.